Victoria Police - Improving Internal Communication
In an organisation as vital as Victoria Police, communication is critical, as is the care of staff. With a hierarchical structure, how do constables give feedback to the boss or colleague effectively? How does a commander approach a mental health conversation with one of the squad whilst respecting company protocols?
Serious Woo collaborated with workplace change behaviour consultants En Masse to provide a learning environment that challenged, stretched, and developed communication skills within squads.
We developed true-to-life scenarios with experienced actors who immerse themselves in the culture and provided valuable learning experience through role play and forum theatre.
With communal discussion and group feedback, each brigade member had a mixture of theory and practical guidance to arm themselves with the tools to be more collaborative and confident communicators.
Training Difference
Serious Woo worked alongside En Masse to ensure that the training methodologies and experiential learning component complimented each other. Providing true-to-life scenarios and nuanced actors, Serious Woo provided Victoria police with a realistic learning experience and eye opening learner-led lessons.
Each participant left the workshop with an understanding of how they responded in critical conversations and what steps they need to take in a practical sense to ensure the learning was embedded in their everyday working environment.
These learnings were reinforced with forum theatre as well as video content that the Serious Woo team was involved in delivering.
Post Program Evaluation
Quantified the feedback response from the
participants and expanded the program into
other departments.
Noted daily changed in the awareness of their
squad.
Engaged Serious Woo to expand into their
ongoing L&D program around mental health
We continue to foster and develop an evolving
relationship with Victoria Police in multiple departments.
Program Objectives
Identify communication stumbling blocks and
how to overcome them
Manage critical conversations with colleagues
and managers
Understand and empathise with brigade squad
whilst still remaining true to the policies of
Victoria Police
Often people just want acknowledgement and understanding. We break down the drivers of emotional behaviour so participants learn how to identify these, manage first hand, and experience success.
Joy Stewart, Associate, Serious Woo