Victoria Police
Deliverables
Immersive acting scenarios on critical conversations around
- Performance
- Mental Health Conversations
- Sexual Harassment and Predatory Behaviour
- Unconscious bias
- Facilitator training and experiential learning design
- eLearning Video Content (talent management)
Overview
In an organisation as vital as Victoria Police, both internal and external stakeholder communication is critical, as is the care of staff. Over the last few years, there have been a number of areas that have been identified as key communications challenges for its members.
With a hierarchical structure, how do constables give feedback to the boss or colleague effectively? How does a commander approach a mental health conversation with one of the squad whilst respecting company protocols?
Serious Woo has supported Victoria Police in these critical skills across many areas of the organisation. Change is challenging and our remit is to create immersive experiences for members to practice and apply new behaviours and processes in everyday conversations.
It’s a safe space for them to learn, but in order for participants to engage, the experience must be convincingly true-to-life. Serious Woo collaborated with En Masse to provide a learning environment that challenged, stretched and developed communication skills within squads.
Serious Woo provided true-to-life scenarios with experienced actors who immerse themselves in the culture and provided valuable learning experience through role play and forum theatre.
Actor preparation involves detailed research into the language, acronyms and other non-verbal communication practices in order for the actor to be a convincing learning conduit.
Building on the success of these programs, Serious Woo now also provides facilitation training for internal organisational psychologists delivering mental health training statewide.
Going into the actor sessions, I mistakenly thought I would not learn much given I was a senior manager. Watching other scenarios and being involved in my own scenario revealed a number of improvements I could make with regards to how I communication and have challenging conversations.
Impressive session. I am from Legal Services and will be recommending it for supervisors within our Division. It was informative and fun at the same time.
Great concept. Would be good to have more time to deliver different scenarios. Fantastic for Sergeant level but all very beneficial for A/S.Sgt and S/Sgt level
Workshop Participants - Critical Conversations
Sergeant Level