Case Studies

Deliverables

Immersive acting scenarios on critical conversations around
- Performance
- Mental Health Conversations
- Sexual Harassment and Predatory Behaviour
- Unconscious bias
- Facilitator training and experiential learning design
- eLearning Video Content (talent management)

Deliverables

Workshop design and facilitation including:
- Illustrate Australian cultural workplace norms
- Address any issues or personal concerns of participants
- Communicate through scenarios possible solutions for cultural workplace immersion
- Experiment with different communication techniques

Deliverables

Podcast program development including:
- Concept development and scriptwriting
- Talent management
- Recording and editing

Team building workshop - Isolation Breakers

Deliverables

Experiential workshop design and delivery focused on
- Communicating above and below the line
- Dealing with sexual discrimination and bias
- Confident communication

Fitted For Work is a women's charity to support economic independence and empowerment for all women. Serious Woo partnered with the organisation to present an experiential learning component to its ‘Return to Work’ program at Dame Phyllis Frost and Tarrangower women’s prisons.

Focusing on confidence in job interviews, our experiential learning course assisted the women to identify their strengths and weaknesses, elaborating and describe moments of pride in their lives, evaluate their career trajectory, navigate tough questioning and build self-confidence in a trusting and non-threatening environment.

In an organisation as vital as Victoria Police, communication is critical, as is the care of staff. With a hierarchical structure, how do constables give feedback to the boss or colleague effectively? How does a commander approach a mental health conversation with one of the squad whilst respecting company protocols?

Serious Woo collaborated with workplace change behaviour consultants En Masse to provide a learning environment that challenged, stretched, and developed communication skills within squads.

We developed true-to-life scenarios with experienced actors who immerse themselves in the culture and provided valuable learning experience through role play and forum theatre.

With communal discussion and group feedback, each brigade member had a mixture of theory and practical guidance to arm themselves with the tools to be more collaborative and confident communicators.

Doxa was formed on the single principle that all children, regardless of their backgrounds, deserved to have positive experiences outside the confines of their socio-economic standing.

We supported DOXA during their off-site workshops empowering young people to be courageous at work and develop powerful communication skills.

Through a mix of didactic sessions, one-on-one role play, and collaborative forum theatre sessions, we provided these young adults with a psychologically safe place to practice.

In recent years reforms, attitudinal shifts, and generational change have impacted our expectations around healthcare service delivery.

Front-line healthcare staff must now manage both a larger workload and higher stakeholder expectations as well as smaller training budgets. This often results in the escalation of issues and an increase in the workload of management. Learning «on the job» can be risky and classroom training can never emulate the fast-paced emotional workplace environment in which staff operates.

The Assisi Centre (a leading specialist aged care hands-on experiential program for Personal Care Attendants (PCAs). It focused on strengthening the face-to-face communication skills required to diffuse high-emotion situations and ensure that family members and residents were comfortable and confident with the outcomes offered.

As Australia’s leading clinical pharmacy company, Ward Medication Management (Ward) has been integral to aged care facilities and residents by providing medication guidance through GP or Aged Care referrals.

With 30% of all seniors hospital admissions due to medication mismanagement, Ward engaged Serious Woo to design a workshop to train pharmacists in key communication skills essential to the success of its optional premium product ‘Thrive Procare’’.

With personalised medication monitoring, Serious Woo designed a workshop focusing on nurturing
relationships, building trust, and understanding the sector and the stakeholders within it.
As the role of treating pharmacist is relationship based, and often autonomous, this workshop
suited the key requirements of Ward – an experiential workshop that was hands-on, and whose vital communications skills could be accessed anywhere.

Supporting newly arrived immigrants in the workplace is the leading driver for the Asylum Seekers Resource Centre. Via its employment support, professional mentoring program, Serious Woo was involved in presenting an experiential workshop on ‘Fitting in with the Australian cultural work environment’. By performing scenarios, forum theatre, collaborative discussion and more, Serious Woo worked with groups to uncover their challenges and deliver an opportunity to try new approaches.

Using actors, this gave participants the opportunity to explore different cultural communication techniques, break down the cultural psyche and ask questions without facing ridicule or judgment. Each member was presented with the opportunity to work through scenarios that were relevant and current to ensure the self-learning component was at its optimal.

A team of 10 actors worked with participants of ANZ Private’s leadership program. After spending a number of days reinforcing customer engagement strategies, we reinforced what they had learnt in one-to-one role-play sessions with our corporate actors.

Through a range of different scenarios, we led participants to make choices on how to approach different situations and later reflect on what went well for them and what they needed to work on.

The participants had prior learning on influencing skills, understanding the need to be able to differentiate their value proposition and actively listening to the customer. They were able to address any shortcomings they needed to focus on when interacting with their clients.

The session concluded with a group forum theatre experience, where the group learned from more experienced leaders as well as contributing to recommended approaches.

Hudson RPO’s Energy Australia team developed a 2 day off-site entitled ‘Unlearn’. With an emphasis on disruption and thinking differently, they engaged Serious Woo to provide a Creative intelligence – Create to Innovate course for participants to build a language and awareness around creativity within the workplace and furthermore during their 2020 strategy breakouts. By uncovering some of the challenges recruiters face in their day-to-day world, we designed an active, experiential workshop that uncovered participants play styles, increased their physical awareness and unlocked ways to allow the environment, themselves and their colleagues to be conducive to creativity.

As a pathway to Monash University, Monash
College prides itself on its ability to support and
communicate with its students from diverse
cultures. Sometimes this involves courageous
conversations. Serious Woo teamed up with
leading behaviour specialists En Masse to
create an experiential component of giving and
receiving feedback and difficult conversations.
Providing scenario development and
specifically trained actors – we delivered
sessions of true-to-life scenarios for staff,
colleagues and managers to experiment with
courageous conversations and improve
communication and confidence around

feedback, mental health, work policies and per-
formance issues.

As COVID-19 put a stop to face-to-face learning for much of 2020, the Country Fire Authority engaged Serious Woo to design a masterclass to help their internal facilitators manage the transition from face-to-face The backdrop of our workshop spaces has changed. What are the new skills a facilitator needs to successfully manage the transition from face-to-face to online facilitation?

A masterclass for the facilitator who seeks to heighten participation, engagement, and fun in online settings.

-Employ the principles of experiential design for online spaces and how to maximise engagement and retention.

-Lead tried and tested online activities to create authentic connections quickly and effectively at a distance.

-Confidently navigate the different way people interact in the online environment and learn important camera tricks to increase both energy and intimacy.

Toxic landfill, chemical waste and recycling plants have caused significant damage to the health of our emergency services, local communities and cost millions of dollars in clean up and legal costs for the State Government.

With over 60 aged care homes across Australia, Bupa sought a unified and modernised approach to their internal workshop facilitation.

Seeking a ‘train-the-trainer’ version of their Facilitation Masterclass, Bupa needed an impactful and effective virtual and in-person workshop design.

DELWP was primed to deliver its face-to-face large-scale framework (addressing damage caused to Victoria’s health and emergency services following toxic landfill, chemical waste, and recycling issues) when COVID hit.

Needing the framework to come to life ‘virtually’, Serious Woo came to the rescue.

Lights, Camera, Action is a fast-paced, creative challenge for small and large teams.

Choose your theme, and we will guide participants through all aspects of filmmaking in one day.

Participants write, design, produce and perform in their very own short films. The day ends with your mini film festival!

This is a fun and powerful day of team building and improving communication
skills and creative confidence.

In addition, the organisation creates authentic video content around change, brand, and strategy.

With around 1100 employees spread across Victoria, Parks Victoria was not only juggling the complexities of the 2020 fires but also hit hard by COVID (like the rest us). Its People & Culture department needed cohesion to help lead their valuable team, and they needed it fast.

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