We have been exploring better ways to be more influential through our Art of Disagreement workshops. Rather than looking for better ways to get your point across, we have been exploring the concept of conversational receptiveness—a far more powerful way to strategically influence.
Put simply, conversational receptiveness focuses on shutting up and listening to an opposing point of view, making them far more likely to listen to yours. 🙂
Instead of thinking of louder ways to get your point across, consider the HEAR Framework, which is based on research that identified key behaviours of individuals who practice conversational receptiveness and benefit from being more likeable and trustworthy.
Hedge Your Claims
“I think it’s possible that…”
“This might happen because…”
“Some people tend to think…”
Emphasise Agreement
“I think we both want to…”
“I agree with some of what you are saying…”
“We are both concerned with…”
Acknowledge Other Perspectives
“I understand that…”
“I see your point…”
“What I think you are saying is…”
Reframe to the Positive
“I think it’s great when…”
“I really appreciate it when…”
“It would be so wonderful if…”
Does your team need some support in mastering the Art of Disagreement?
Make a time to have a chat with us here and let's increase your team's influential superpowers.
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