Slow talk when you want to show empathy
Slow talk when you want to show empathy. Here are a couple of things that can help when having a challenging conversation.
Jun 15, 20241 min read
Mr Miyagi - the O.G. Experiential Trainer
In 1984, two distinct cultural phenomena were introduced to the world, each leaving an indelible mark in their respective domains. "The...
May 24, 20232 min read
Supporting Contact Centre Staff with Critical Conversations
Contacts Centres are often at the receiving end of conflict and distress. How do we manage boundaries, and our duty of care to customers?
Jun 4, 20201 min read